Last Updated: May 31, 2026
At Cloud Hospitality Pro, we are committed to protecting your privacy and handling your personal information with the highest standards of care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual hotel reception services.
We comply with applicable privacy laws and regulations, including:
Even where we are not directly subject to certain regulations, we adopt industry best practices to ensure your data is protected and your privacy rights are respected.
By using our services, you consent to the collection and use of your information as described in this Privacy Policy. Your consent serves as our lawful basis for processing your personal data.
You have the right to withdraw your consent at any time. However, please note that withdrawing consent may affect your ability to access certain features of our service. To withdraw consent, please contact us using the information provided at the end of this policy.
If you are a California resident, you have specific rights regarding your personal information under the CCPA/CPRA:
You have the right to request disclosure of the personal information we collect, use, disclose, and sell about you.
You may request a copy of the specific pieces of personal information we have collected about you in the past 12 months.
You have the right to request correction of inaccurate personal information we maintain about you.
You may request deletion of your personal information, subject to certain exceptions.
You have the right to opt-out of the sale or sharing of your personal information. We do not sell your personal information.
We will not discriminate against you for exercising any of your CCPA rights.
Data Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Data Protection: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following data protection rights under GDPR:
For our Australian clients, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988:
We may collect the following types of personal information:
Data you provide when you:
When you use our services, we automatically collect certain information:
Legal Basis for Automated Processing: We collect this information based on our legitimate interests in improving our services, preventing fraud, and ensuring security. For certain types of automated data processing, we rely on your consent or contractual necessity.
We may collect and use anonymous or aggregated data that cannot identify you personally. This data is used for service improvement, analytics, research, and business purposes. Anonymous data is not subject to this Privacy Policy.
We use your personal information for the following purposes:
Important: We Do Not Sell Your Personal Information
Cloud Hospitality Pro does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration.
We may share your information with the following categories of third parties:
Third-party vendors who perform services on our behalf, including:
These providers are contractually obligated to protect your data and use it only for specified purposes.
We may share information with affiliated companies, business partners, or joint venture partners for business purposes consistent with this policy.
We may disclose information when required by law or to:
In connection with a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity, subject to this Privacy Policy.
We may share your information with other parties when you explicitly consent to such sharing.
We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:
Important Security Disclaimer
While we strive to protect your personal information, no security system is impenetrable, and we cannot guarantee the absolute security of our systems or your data. You acknowledge that you provide your personal information at your own risk. Please notify us immediately if you suspect any unauthorized access to your account.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
After the retention period expires, we securely delete or anonymize your personal information. Anonymized data may be retained indefinitely for analytical purposes.
Data Breach Notifications: In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable laws, typically within 72 hours of discovering the breach.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected information from a child under 18, we will promptly delete that information from our systems.
Depending on your location and applicable laws, you have the following rights regarding your personal information:
Request access to the personal information we hold about you and receive a copy of that data.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information, subject to legal and contractual limitations.
Request transfer of your data to another service provider in a structured, commonly used, machine-readable format.
Object to or request restriction of certain types of data processing, including marketing communications.
Withdraw your consent for data processing at any time where consent is the legal basis.
To exercise any of these rights, please:
We will respond to your request within the timeframes required by applicable law (typically 30-45 days). We may need to verify your identity before processing your request.
Automated Decision-Making and Profiling: We do not use your personal information for automated decision-making or profiling that produces legal effects or similarly significantly affects you. If we implement such processes in the future, we will notify you and provide appropriate safeguards and opt-out options.
Your personal information may be transferred to, stored, and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction.
When we transfer your data internationally, we implement appropriate safeguards, including:
For EEA residents: Your data may be transferred to the United States or other countries. We ensure appropriate safeguards are in place as required by GDPR.
Our website and services may contain links to third-party websites, plugins, or applications. We are not responsible for the privacy practices or content of these third parties. This Privacy Policy applies only to information collected by Cloud Hospitality Pro.
We encourage you to review the privacy policies of any third-party sites or services before providing them with your personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes to this policy, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Questions about this Privacy Policy or your personal data? We're here to help.
Email: privacy@cloudhospitalitypro.com
Phone: +1 (555) 123-4567
Hours: Monday-Friday, 9 AM - 6 PM EST
Cloud Hospitality Pro
Privacy Department
Base Camp Hospitality
Alt F, Suncity Success Tower
Golf Course Ext Rd, The Close South
Sector 65, Gurugram, Haryana 122101
India
For GDPR-related inquiries, you can contact our Data Protection Officer at:
Email: dpo@cloudhospitalitypro.com
We aim to respond to all privacy inquiries within 30 days. For urgent matters, please indicate the urgency in your subject line.
By using Cloud Hospitality Pro's services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.